Glassbeam, a machine data analytics company, launched Thursday Glassbeam Analytics on the Salesforce AppExchange, empowering product manufacturers by providing business intelligence gleaned from a detailed analysis of complex machine log data.
Salesforce AppExchange is an enterprise apps marketplace that empowers companies to sell, service, market and engage in new ways. With 3,000 partner apps and more than 4 million customer installs, it acts as comprehensive source of cloud, mobile, social, IoT and data science technologies for businesses.
Glassbeam Analytics allows service, support, product development and sales organizations to proactively act on real-time inputs from IoT-connected devices to improve support and service, delivering a new level of customer success.
Glassbeam is focused on helping leading product manufacturers build truly connected products and improved customer experiences by providing business intelligence gleaned from a detailed analysis of complex machine data.
Glassbeam Analytics for Salesforce allows companies to gain valuable insight into machine health, status and customer intelligence through the use of Glassbeam’s big data transformation and ingestion engine, converting complex machine log data into business insights that can be used by service and support organizations, through the Salesforce user interface.
Glassbeam Analytics will transform support operations through proactive service, automatic ticket creation based on patterns in incoming log file data, predictive maintenance and implementation of anomaly detection within Glassbeam Analytics to create appropriate workflows (service requests, Chatter updates, comments) in the Salesforce Service Cloud.
It also builds insight-driven product roadmaps based on install base analytics, correlating customer relationship data with product usage characteristics and make informed product decisions on product releases and feature upgrades. The offering also gains customer intelligence and deliver value-add services with a 360-degree customer view by combining CRM data with machine data analytics, while creating value-added offerings for end-customers through improved equipment utilization and user experience.
“Machine log files represent a gold mine for uncovering the unfiltered truth on machine health, status and insight into how customers are using connected products,” said Glassbeam founder and CEO Puneet Pandit. “Unfortunately up until now, these logs only come to the forefront tactically when accessed by tech support engineers to solve issues but afterwards they get shoved in the dark and remain hidden from normal view. Glassbeam Analytics for Salesforce is a key enabler for shining light on this dark data.”
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Todd Surdey, SVP, app innovation partner sales, Salesforce. “By leveraging the power of the Salesforce App Cloud, Glassbeam provides companies with an exciting new way to drive customer success with the Internet of Things.”